How long does it take to process and ship my order?
We strive to dispatch all orders within 1–2 business days. Once shipped, domestic orders typically arrive within 2–5 business days, while larger shipments may take up to 7 business days.
Questions? We’ve got the crunch covered.
Order, shipping, storage, ingredients and Sichuan pepper answers for Chillicious LLP customers.
What if my tracking shows ‘delivered’ but I haven’t received my order?
Sometimes shipping carriers mark packages as delivered before they actually arrive. Please wait 24 hours and check with neighbors or your local post office. If the package is still missing, contact us and we’ll assist you.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times vary depending on location, typically ranging from 15–21 business days. Customs fees may apply, and it is the buyer’s responsibility to handle any import duties.
What if my package arrives damaged or is missing items?
Send us a photo of the packaging and affected items within 7 days. We’ll help arrange a replacement or refund depending on the issue.
Do you offer refunds or returns?
If you’re not completely satisfied with your purchase, contact us within a reasonable timeframe. We offer refunds or replacements depending on the issue. Certain perishable items may not be eligible for return.
Are your products all-natural?
Yes. We use high-quality natural ingredients without artificial additives, ensuring authentic flavors and premium taste.
How should I store the products for maximum freshness?
Store in a cool, dry place away from direct sunlight. Reseal the packaging tightly after use.
Do your products contain allergens?
Our products are processed in a facility that may handle nuts, soy, or gluten. Please check product labels for details.
Are your products suitable for vegans?
Our Sichuan pepper products and seasonings are plant-based and suitable for a vegan diet.
How long do your products stay fresh?
Check the packaging for specific expiration dates. For best flavor, we recommend using products within the indicated shelf-life and storing them correctly.
What makes Sichuan pepper unique?
Unlike regular black pepper, Sichuan pepper has a citrusy, floral aroma and creates a signature tingling sensation on the tongue known as málà .
Does Sichuan pepper taste spicy?
Sichuan pepper does not have fiery heat like chili peppers. Instead, it provides a numbing, tingling effect that enhances flavors and balances spicy dishes.
How can I use Sichuan pepper in cooking?
Use it whole, ground, or infused in oil for stir-fries, soups, marinades, or even creative drinks and desserts. Light toasting before grinding enhances its aroma.
Why does my Sichuan pepper taste slightly different from previous batches?
Sichuan pepper is a natural crop, and slight variations in flavor and aroma can occur due to seasonal and regional differences. We ensure every batch meets quality standards.
Is Sichuan pepper safe to eat?
Yes. It has been used in traditional cooking for centuries. As with any spice, use in moderation to enjoy its effects without overpowering your dish.
Have more questions? We’re happy to help.
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